A challenging opportunity is available for an AI Data Specialist who can work with various languages. The role involves investigating and resolving reported issues, enforcing clients' Terms of Use, and gathering data to develop ways to improve the user experience.
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Job Description
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The successful candidate will be responsible for:
• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content. • Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site. • Becoming and remaining knowledgeable about clients' products and community standards. • Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users. • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience. • Recognising trends and patterns and escalating issues outside the company policy to the global team. • Identifying inefficiencies in workflows and suggest solutions.
Required Skills and Qualifications
The ideal candidate will possess:
• Strong personal resilience with the ability to operate in a pressured and fast-paced environment. • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy. • High adaptability and positive approach to challenges. • Ability to make decisions, prioritise, solve problems and work as part of a team. • Effective Time management & Prioritisation skills. • Ability to consistently hit KPIs on time.
Language Skills
The candidate must be fluent in their native language and have a near-native level in oral and written communication, with in-depth understanding of culture and social trends in the region. They should also have an advanced level of English.
Benefits
The successful candidate will enjoy:
• Competitive salary. • Private healthcare. • Pension contribution. • 25 days of annual leave. • Extensive Training and access to CPL's Wellness Programme. • Tax Saver and Bike-to-Work Scheme.
Others
The ideal candidate will be able to deal with sensitive content confidently and be eligible to work full-time in Ireland. No previous experience is required, and full training will be provided.