Overview
Temple Bar Hotel Dublin is seeking a dedicated Reservations Manager (Maternity Cover) to join our team. This is a fixed-term contract for 6 months, commencing in November 2025.
Responsibilities
* In liaison with the Revenue Manager & General Manager to maximize bedroom occupancy and revenue
* Understand the competitive marketplace and implement approaches to ensure the property stays ahead of trends in the local market
* Ensure implementation of the Rooms management Sales plan, inspiring a proactive approach to sales
* Assist the Revenue Manager to manage & administer GDS, third party websites and channel manager
* Collaborate with the Revenue Manager to compile weekly/monthly forecasts
* Manage and develop the Reservations Assistant, ensuring the workload is managed effectively
* Make reservations and enter information into the PMS as necessary
* Compile weekly Group and VIP lists for distribution to all departments
* Manage group blocks, including organizing reservations and rates, responding to special requests for rooms and rates, and managing cut-off dates, deposits and contracts
* Verify commissions by ensuring all stays are invoiced correctly
* Cover the Revenue Manager's responsibilities in their absence
* Follow through on no-show and late cancellation charges and ensure all third-party channels and CRS are updated accordingly
* Work closely with Front Office and other departments to ensure guest requests or package items are fulfilled by the appropriate department
* Attend daily operations meetings, revenue strategy & business review meetings and monthly HOD meetings as required
* Resolve guest complaints and implement changes to prevent future issues
* Monitor quality assurance program scores and guest feedback; take corrective action when necessary
* Assist with preparation of the Rooms Sales annual budget and business plan
* Perform periodic system audits to ensure data quality and process integrity
* Monitor CRS and PMS interfaces
* Understand system connectivity and distribution to take advantage of revenue opportunities
* Attend weekly revenue management calls/meetings to ensure rates and occupancy are maximized
* Ensure all property policies and procedures are fully implemented in the department, including health and safety guidelines and GDPR
* Be aware of all reservation procedures and assist with reception duties when required
* Maintain quality service by establishing and enforcing organizational standards
* Create an environment which promotes employee morale and encourages the team to take pride and commit to their work
* Comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment, ensuring team members are trained and aware
* Maintain a clean and neat appearance and work area at all times
Requirements
* Previous experience as a Reservations Manager and/or Assistant Reservations Manager within a four-star property in Ireland
* Experience using Opera Cloud
* Strong leadership and communication skills
* A passion for delivering memorable guest experiences
* Excellent organisational and time-management abilities
Benefits
* Staff Food: Complimentary meals during shifts
* Employee Assistance Program: Access to confidential support services for personal and professional well-being
* Staff Discount: Discounts on food, beverages, and stays across our global portfolio
About Us
Temple Bar Hotel Dublin is part of The Ascott Limited. The company embraces diversity, equity, and inclusion, welcoming applicants from all backgrounds.
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