## Commercial & Customer Service Manager - DiagnosticsCandidatar-selocations: Ireland - Dublin: Ireland : Remotetime type: Tempo Integralposted on: Publicado hojejob requisition id: 31149112Descritivo de Cargo**About Abbott**At Abbott, we’re committed to helping people live their best possible life through the power of health. Our Diagnostics division delivers innovative solutions that enable faster, more accurate decision-making—improving patient outcomes worldwide.**The Opportunity**We are seeking a **Commercial & Customer Service Manager** to lead our Ireland business within Core Diagnostics. This is a high-impact leadership role with full accountability for commercial performance, customer experience, and service delivery.You will play a critical role in driving **sustainable growth**, enhancing customer satisfaction, and aligning service operations with strategic business goals—while building and leading a high-performing, engaged team.**Key Responsibilities*** Own and deliver Ireland commercial performance, including revenue growth, forecasting accuracy, and profitability improvement* Lead and develop a high-performing **Customer Experience, Service, and Sales team*** Define and execute strategic **business development and account growth plans*** Build strong relationships with **senior stakeholders**, including public sector partners (HSE)* Drive **tender engagement and contract success**, ensuring compliance with procurement frameworks* Enhance customer satisfaction, retention, and long-term value through a **customer-centric approach*** Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence* Monitor KPIs, drive accountability, and implement continuous improvement initiatives* Lead **margin improvement and cost-efficiency initiatives*** Manage supplier partnerships to improve service quality and reduce risk* Ensure full compliance with Abbott’s quality, regulatory, and operational standards**About You*** Proven experience in **sales leadership within healthcare or diagnostics*** Strong track record of delivering **commercial growth and operational excellence*** Experience managing and developing high-performing teams* Demonstrated ability to influence **senior stakeholders and decision-makers*** Skilled in **solution selling, account management, and strategic planning*** Comfortable working across **matrix and virtual environments****Qualifications*** University degree (or equivalent)* **Sales management experience** in a global healthcare organisation* Technical/diagnostics background desirable**Why Join Abbott?*** Lead a critical market with significant growth potential* Join a global organisation committed to innovation and impact* Work in a collaborative, purpose-driven environment* Competitive compensation and career development opportunities**Apply Now**If you are a commercially driven leader passionate about delivering exceptional customer experience and driving business growth, we want to hear from you.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.Família de CargoSales Support & AdministrationDivisãoCRLB Core LabLocalidadeIreland > Dublin : Liffey Valley, Block BLocalidades AdicionaisTurno de TrabalhoIe - 35.0Hst0 (Irlanda)ViagemYes, 75 % of the TimeVigilância médicaNot ApplicableAtividades de trabalho significativasDriving a personal auto or company car or truck, or a powered piece of material handling equipment
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