Sales Manager Role
This role is part of our Retention Department and is a Full Time position based in Dublin 18.
About the Opportunity
We're seeking a Sales Manager to lead and optimise our customer retention strategy. You will be responsible for reducing churn, enhancing customer loyalty and developing a high-performing team of retention advisors, specialists, and supervisors.
Key Responsibilities
* Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value
* Lead, coach, and mentor a team of retention advisors, specialists and supervisors, ensuring performance targets are met and exceeded
* Analyse customer feedback, call data, and churn trends to identify areas for improvement
* Collaborate with sales, marketing, and customer service teams to create a seamless customer experience
* Handle escalated retention cases and negotiate win-back offers when necessary
* Compile and analyse reports with the ability to articulate results and report on performance
* Ensure KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results
* Identify skills gaps, implement training programs, call scripts, and best practices to enhance team effectiveness
* Ensure compliance with company policies and regulatory requirements in all retention activities
* Create and nurture a high-performance team
Requirements
* Demonstrable experience in a sales management role
* Proven track record of success, including setting & delivering sales targets
* Demonstrable experience of monitoring performance and motivating teams to achieve results
* Confident in dealing with senior-level internal and external stakeholders
* Excellent analytical skills, proven ability to report on performance clearly
* Ability to manage various teams and team targets
* Ability to clearly communicate key messages verbally and through tools
* Excellent relationship building and interpersonal skills
* Ambitious & enthusiastic with determination to deliver and exceed targets
* Goal-oriented with the ability to work in a self-directed and organised manner
* Knowledge of the utility industry is an advantage but not essential
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Health Insurance Group Scheme & EAP with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme