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Responsibilities
Credit Control Management:
- Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.
- Review credit applications and conduct thorough credit checks on new customers.
- Set credit limits for customers based on credit risk assessments.
- Maintain accurate and up-to-date customer account records.
Debt Collection:
- Chase outstanding debts by phone, email, or letter.
- Negotiate payment plans with customers experiencing financial difficulties.
- Work with legal teams on escalating overdue accounts to legal action when necessary.
- Ensure collections are in line with company policies and payment terms.
Account Reconciliation:
- Reconcile customer accounts to ensure all payments are accounted for and discrepancies are addressed.
- Investigate and resolve payment discrepancies and customer queries in a timely manner.
Reporting:
- Prepare and present weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.
- Provide insights and analysis on payment trends and customer credit risk.
- Collaborate with internal teams:
- Work closely with sales and customer service teams to resolve any credit-related issues affecting customer relationships.
- Liaise with the finance team to ensure that billing and invoicing processes run smoothly.
Compliance:
- Ensure adherence to credit policies and procedures.
- Comply with regulatory and legal requirements related to credit control and debt recovery.
Key Requirements
- Bachelor's degree in finance, accounting, or a related field (preferred but not always required).
- Proven experience as a Credit Controller, Debt Collector, or in a related role.
- Strong knowledge of credit management and collection procedures.
- Excellent communication and negotiation skills.
- Ability to work well under pressure and handle difficult conversations.
- Strong organisational and time management skills.
- Proficiency in accounting software and MS Office (especially Excel).
Additional Requirements
Model
Office Based
Salary
Competitive
Benefits
Benefits include:
• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days based on seniority
• Option to buy up to 5 additional days of leave, up to a maximum of 30 days per year
• Business closure over Christmas*
• Life Assurance equal to 4 times annual salary
• Enhanced family leave policies
• Enhanced company Sick Pay
• Employee Assistance Programme - 24/7 support, free and confidential
• Corporate Discounts Platform
Additional flexible benefits options include:
• PMI single or family health insurance
• Critical Illness Cover
• Cash plan
• Cycle to work scheme
• Eye care
• Dental insurance
*Subject to exceptions and business needs. Job ID VN1021. #J-18808-Ljbffr