SPAR Ballybrit, Galway Technology Park, Parkmore, Ballybrit, Galway, County Galway, H91WN6E currently has a vacancy for a Trainee Store Manager/ Supervisor in our store. This is a Full-Time position working 5 days a week, Monday to Saturday, with no Sundays or late evenings.
Retail or Food experience is an advantage. Must have flexibility and willingness to learn.
Supervisory Responsibilities
1. Assist in supervising the retail sales team daily and ensure tasks are completed appropriately.
2. Ensure high-quality and consistent customer service at all times.
3. Assist in the induction and training of employees.
4. Help the Store Manager manage retail team performance effectively.
Customer Care
1. Ensure customers receive high-quality service consistently.
2. Handle and resolve customer complaints effectively and politely, reporting them appropriately.
3. Participate in store improvements following customer feedback.
Operations
1. Maintain store housekeeping at an optimal level.
2. Assist in implementing in-store sales and promotions.
3. Communicate with the sales team regarding promotions.
4. Adhere to cash handling policies.
5. Implement best practices in merchandising, store setup, and promotions.
Stock Management
1. Assist in stock ordering and management.
2. Prepare for and supervise stock takes.
3. Minimize stock loss through wastage, damages, and pilferage.
4. Ensure food management and waste systems are followed.
5. Ensure adequate stock levels and proper stock rotation to minimize waste.
Legislation & Security
1. Follow secure opening and closing procedures.
2. Ensure compliance with employment laws, HACCP, Health & Safety, and Consumer legislation.
3. Identify and mitigate potential hazards.
4. Conduct and follow up on Health & Safety checks.
General
1. Implement company policies and procedures effectively.
2. Achieve targets set by the Store Manager.
3. Escalate issues appropriately.
4. Maintain ongoing communication with the Store Manager.
5. Perform additional duties as assigned.
Minimum requirements include:
* Retail experience.
* Ability to work independently.
* Excellent interpersonal skills.
* Passion for customer service.
* Knowledge of employment laws, health & safety, HACCP, and consumer legislation.
* Commitment to improving standards.
* Self-motivated and ambitious.
* Computer literacy.
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