Overview
To manage the day-to-day operations of the catering service within a facilities management contract, ensuring the delivery of high-quality, cost-effective food and beverage services.
The role includes managing staff, ensuring compliance with food safety and hygiene regulations, maintaining excellent client relationships, and supporting the wider facilities team.
Base pay range
This range is provided by ISS Facility Services Ireland.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
Oversee all catering operations on site, ensuring high standards of food quality, presentation, and service.
Lead and manage the catering team, including rotas, recruitment, training, and performance.
Monitor and manage catering budgets, cost controls, and stock levels to ensure financial targets are met.
Maintain compliance with food hygiene, health & safety, and company policies at all times.
Develop menus in collaboration with the client and culinary team, ensuring variety, nutrition, and customer satisfaction.
Build strong working relationships with the client and other service managers on-site.
Conduct regular quality checks, audits, and customer feedback assessments to maintain standards and improve service.
Support company initiatives around sustainability, food waste reduction, and healthy eating.
Ensure staff are trained on allergens, food safety, and operational procedures.
Handle customer queries, complaints, and special dietary requests with professionalism and care.
Skills & Experience
Proven experience as a Catering or Hospitality Manager, preferably within a facilities or contract catering environment.
Strong leadership and people management skills.
Excellent organisational and time-management abilities.
Solid understanding of food hygiene standards (Level 3 Food Safety qualification preferred).
Good knowledge of budget management and financial controls.
Strong communication and client relationship management skills.
Flexible and adaptable approach to work and team collaboration.
Qualifications
Food Safety and Hygiene certification (minimum Level 2; Level 3 preferred)
Health & Safety training (e.g. COSHH, Manual Handling)
NVQ or diploma in hospitality or catering management (desirable)
Person Requirements
Strong financial acumen with the ability to manage food costings and ensure budgets are met
Diploma/Degree in Culinary Arts/Catering/Professional Cookery and/or 3 years' operational experience at least two of which were at management or head chef level in food service/restaurant operation
Flexible & adaptable
Understanding of all relevant health and safety legislation
Experience of budget management and financial analysis
You will be enthusiastic and self-motivating and can handle multiple tasks in a customer focused environment.
Drive and adaptability to ensure that challenging targets are met
Why Join Us?
Competitive salary and benefits package.
Opportunity to lead and develop a talented team.
Collaborative and supportive work environment.
Room for growth and career advancement within the company.
If you are passionate about food, customer service, and leading a team to success, we encourage you to apply for this exciting opportunity
HSEQ
Understand how ISO fits into daily business operations.
Read, understand and work in accordance with the company's HSEQ Policies.
Complete tasks in accordance with company HSEQ procedures and work instructions
Ensure safe work practices and procedures are followed on site
Use of Personal Protective Clothing and Equipment
Other features of the job
It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours.
As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required.
Local requirements will govern your patterns and locations of work.
Company Overview
At ISS, we're committed to creating spaces where everyone can thrive.
We bring people and places together, offering a welcoming and inclusive workplace where every identity, skill, and passion has a place to grow.
Whether you're on the frontline or behind the scenes in strategy and sales, you're part of something that truly impacts our clients, our people, and our world.
People make places – and at ISS, we're proud of the impact our people have in industries like healthcare, education, and professional services.
Your potential is our purpose.
Our dedicated team supports employee growth through continuous learning, upskilling, and unique opportunities for advancement.
ISS also champions inclusion: we're proud members of The Valuable 500, advancing initiatives for diverse abilities, gender balance, and age inclusion.
Safety and wellbeing are our foundation.
Through rigorous health and safety standards, regular training, and wellness programs, we're committed to being a safe space for all our staff.
Recognising our people's achievements is a key part of our culture – from our Apple Awards to our Global Leadership conference, we celebrate your impact.
Join ISS and discover a career with purpose, growth, and recognition.
Come be part of the journey to becoming the World's Greatest Service Organisation
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative, Sales, and Quality Assurance
Industries
Facilities Services, Caterers, and Food and Beverage Retail
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