My client is looking for an Account Servicing Officer to join their growing company. We are seeking a proficient individual with experience in hire purchase and leasing to contribute significantly to their team. In this role, you will serve as a vital point of contact for customers, offering exceptional assistance and guidance related to hire purchase and leasing matters. Your expertise in these areas will be pivotal in ensuring a seamless customer experience and driving the team’s success.
Responsibilities:
1. Serve as the primary point of contact for customers, offering expert assistance, guidance, and resolution to inquiries related to hire purchase and leasing agreements.
2. Provide prompt, courteous, and accurate responses to queries through various communication channels, including phone, email, and chat.
3. Understand and communicate the terms, conditions, and intricacies of hire purchase and leasing agreements effectively.
4. Collaborate closely with internal teams to address customer concerns, resolve disputes, and ensure timely resolution of issues.
5. Work with Regional Finance Managers (RFMs), who liaise with customers daily, to support their queries.
6. Maintain accurate and comprehensive customer records, documenting interactions, inquiries, and resolutions.
7. Assist in processing payments, settlement quotations, redemptions, updates, and modifications to hire purchase and leasing accounts as per customer requests.
8. Educate customers on available payment options, schedules, and the implications of non-payment.
9. Stay updated on industry regulations, best practices, and emerging trends related to hire purchase and leasing.
10. Contribute to the continuous improvement of customer service processes and strategies.
Requirements:
1. APA Qualification is required.
2. Proven experience in the financial or credit management sector, focusing on hire purchase and leasing.
3. In-depth understanding of hire purchase and leasing agreements, terms, and relevant legal considerations.
4. Excellent communication skills, both written and verbal, with a customer-focused approach.
5. Empathetic and patient demeanor, capable of handling challenging customer interactions professionally.
6. Proficiency in customer service software, CRM systems, Microsoft Office, and other relevant tools.
7. Detail-oriented with strong organizational and multitasking abilities.
8. Ability to collaborate effectively with cross-functional teams and adapt to dynamic project requirements.
9. Familiarity with regulatory compliance and customer data protection practices.
10. Strong problem-solving skills and a proactive attitude toward resolving customer issues.
11. Flexible working options - Hybrid Working.
12. Benefits include 22 days of annual leave plus additional company leave days, company-matched pension, family leave policies, and training opportunities (in-house training, certification/exam support).
13. If you would like to discuss this opportunity, please contact Sean at.
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