Location: 10 Earlsfort Terrace, Dublin 2, D02 T380
Application Deadline: 22 March 2026
Department: Information Technology
Reports to: Head of IT Operations, Infrastructure & Security
Contract Type: Daily Rate Contractor (circa 6 month)
Background
Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client’s business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.
About the Role
Arthur Cox is looking to hire an experienced Infrastructure and Cloud support engineer to join their growing IT operations team. The successful candidate will play a critical role in maintaining, supporting, and enhancing the firm’s core technology platforms. This includes on-premises infrastructure, cloud services, networks, storage, virtualisation, and core compute environments. The successful candidate will work collaboratively across multidisciplinary IT teams including cloud, security, service desk, and applications to deliver stable, secure, and scalable infrastructure services. This role also involves direct interaction with managed service providers to support smooth business operations and ongoing digital transformation initiatives.
Key Responsibilities
Infrastructure Management & Operations
Maintain, configure, and support on‐prem and cloud‑based infrastructure including Cloud (M365), servers, storage, virtualization platforms, and core network.
Monitor system performance, capacity, and availability; implement improvements to ensure reliability and resilience.
Perform regular patching, updates, and configuration changes in line with change management processes.
Troubleshoot complex technical issues and serve as an escalation point for Tier 1 and 2 teams.
Troubleshoot hardware issues and coordinate repairs or replacements where required.
Cloud & Microsoft 365
Support and optimise M365 services including Teams, Exchange Online and OneDrive and other related cloud services.
Administer Entra ID, Conditional Access policies, MFA, and device compliance.
Monitor M365 service health and resolve issues (Tier 2 support).
Incident, Problem & Change Management
Manage and resolve incidents within defined SLAs, ensuring high-quality updates and communication.
Follow ITIL-driven processes for change, problem, and service performance management.
Participate in root‑cause analysis and continuous improvement activities.
Security & Compliance
Implement and maintain security controls across infrastructure components in partnership with the security operations team.
Remediate vulnerabilities, apply patches, and support Zero Trust principles where applicable.
Ensure compliance with organisational, regulatory, and security standards.
Project Delivery & Continuous Improvement
Support the delivery of infrastructure projects, upgrades, and migrations.
Contribute to infrastructure modernisation initiatives, including cloud adoption/migration.
Identify opportunities for automation, optimisation, and simplification.
Develop and maintain technical documentation, support guidelines, and runbooks.
Skills, Knowledge and Expertise
Bachelor’s degree in computer science, Information Technology or related field.
5 years’ experience in IT infrastructure engineering or a related technical operations role.
Certifications (Highly desirable):
Relevant industry certification i.e. Cisco (CCNA/CCDA or higher), CompTIA +, etc.
Microsoft 365 Certified: Administrator Expert
ITIL Foundation or similar service management awareness.
Azure Fundamentals a plus.
CISSP or similar security certification a plus.
Experience with device analytics or monitoring tools.
Technical Skills
Expertise in Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP and troubleshooting methodologies.
Strong experience with Microsoft 365: Teams, OneDrive, Exchange Online, Intune and Entra ID.
Strong knowledge of virtualization (VMware), storage systems, and backup technologies.
Strong understanding of networking fundamentals —LAN/WAN, firewalls, routing, switching.
Knowledge of ITIL processes (Incident, Problem, Change Management).
PowerShell or other scripting language proficiency for automation tasks a plus.
Soft Skills
Demonstrated critical thinking, troubleshooting and problem-solving skills to complex technical problems.
Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group).
Strong customer service mindset.
High-quality documentation skills and process-oriented approach.
Ability to complete assignments with minimal direction.
Ability to work independently and as part of a team.
Strong attention to detail and a methodical approach.
Additional Competencies
Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
Exceptional aptitude for dealing with ambiguity, unexpected emergencies, frequent interruptions, and competing deadlines (must be able to work overtime and weekends when necessary).
Proactive, flexible and adaptable disposition with a willingness to work hands‑on, demonstrating attention to detail and the ability to take ownership of individual and team’s work.
Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis: develops knowledge base and skill set beyond that called for by immediate tasks and continually push the ‘knowledge envelope’.
A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.
Benefits
Competitive Daily Rate Structure
Full gym and wellness programme
Onsite canteen and coffee docks
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