It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are currently seeking a Senior Digital Solution Consultant (SC) to join the rapidly growing Presales Digital team. As an SC, you will provide expert-level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations, and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organization is focused on.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry;
Assist Digital Sales teams in the qualification of customer needs through discovery;
Participation across the sales lifecycle on acquiring new customers;
Provide mentoring and training to peers, colleagues, and partners;
Demonstrations of the product, both standard and tailored to prospects and existing customers;
Generation of product demo scripts and scenarios and maintaining demonstration environment(s);
Scoping and delivering Proof of Concept/Proof of Value engagements with prospects;
Responding to Request for Information/Proposal documents;
Staying current on product developments/releases to a level required for demo and POC/POV;
Supporting Marketing events – user conferences, trade shows, webinars, etc.;
Staying current on competitive analyses and understanding differentiators between the company and its competitors;
Understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.;
Conducting transition briefings in conjunction with Sales and Professional Services - communicating commitments and expectations for deployment;
Acting as the ServiceNow subject matter expert at executive briefings and marketing events.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on their work nature. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf).
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive candidate experience. If you require a reasonable accommodation to complete any part of the application process or need an alternative application method, contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
Positions requiring access to controlled technology may need export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.
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