Job Description
A leading organization seeks a Technical Customer Success Manager to drive platform adoption and ensure client satisfaction.
* Drive the development of customer success strategies that deliver business results.
* ;Ensure seamless onboarding experiences for clients, utilizing your technical expertise to resolve any issues that may arise during the implementation process. Deliver tailored training programs designed to enhance client proficiency in using our solutions efficiently. Facilitate communication between stakeholders and internal teams, effectively addressing concerns while fostering strong relationships with key clients. Continuously assess client needs through regular check-ins and data-driven insights; develop targeted plans to meet or exceed expectations regarding satisfaction ratings and revenue growth.,
Mandatory Skills & Qualifications:
1. Candidates must have at least 5 years of experience in customer success or project management within B2B SaaS environments.
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Mid-senior level role requiring adaptable individuals who can excel under pressure