German Language Quality Assurance Specialist
The role entails monitoring and developing Representatives to meet quality objectives.
This position involves delivering training and support to Team Leaders on performance plans, analyzing data to identify trends and recommending improvements, managing quality systems, and providing feedback on tools and processes.
To excel in this position, applicants should possess fluency in German and English, with proficiency in both languages at the C1 level. Prior experience in content moderation, Trust & Safety, or QA, particularly in the social media industry, is highly valued.
The ideal candidate will demonstrate strong communication, coaching, and analytical skills, along with confidence in using Excel for reporting and data analysis. Adaptability, problem-solving abilities, and the capacity to thrive under pressure are also essential qualities for this role.
Key Responsibilities:
* Quality Objectives Monitoring and Representation Development
* Performance Plans Training and Support
* Data Analysis and Recommendations
* Quality Systems Management
* Tool and Process Feedback Provision
Required Skills and Qualifications:
* Fluent German and English Communication
* C1 Level Proficiency in Both Languages
* Content Moderation, Trust & Safety, or QA Experience
* Strong Communication, Coaching, and Analytical Skills
* Excel Reporting and Data Analysis Confidence
* Adaptability and Problem-Solving Abilities