Job description
We are currently recruiting for a Night Porter to work in our prestigious 5 Star Hayfield Manor Hotel. The ideal person must have relevant experience in a similar 4 or 5 star hotel. Punctuality and reliability will be key as the successful candidate will be responsible for the health and safety of guests during the night shift.
The Job:
As a Night Porter you will be responsible for ensuring the hotel standards are delivered to guests and customers at all times throughout the night. Some of the duties include:
* Set up of meeting rooms
* Cleaning duties to ensure public areas are kept clean and tidy through the night
* To serve Food and Beverages in accordance with hotel standards on request by hotel residents.
* To consciously monitor the security of the hotel at all times.
* To report all incidences during the night.
* Completion of Night Audit duties
* Check in of late arrivals
* Check out of early departures
* To be familiar with hotel layout, the hotel area and locality.
* To carry out the Hotels customer relations' policy, and to communicate Hotel services to guests.
* Complete manual handling duties within the hotel such as furniture removal / deliveries of boxes etc.
* Replenish stores and service rooms as required
* Prepare general areas to expected standards.
* Highlight any items or areas that need maintenance
* To understand responsibilities in relation to Fire Procedures, Health and Safety, Infection Control and Emergency Aid.
Role Requirements
* Great local knowledge of Cork / Ireland
* Be Computer literate
* At least 1 year experience in a similar role at 4* or 5* level
* Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
* Full clean drivers licence an advantage.
* High Attention to Detail
* Willingness to work in various functions across departments
* Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
* Fluent English (written and verbal)
* Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
* Have the ability to maintain accuracy and speed whilst working under pressure
* Focused on providing a consistently high standard of service and hygiene
* Be standards driven, a team player, flexible
* Possess the ability to work under pressure
* Have excellent organisational skills
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Benefits of working for Hayfield Manor
* Training & Development opportunities
* Experiential development opportunities
* Monthly and Annual awards / recognition
* Reduced rates for F&B and hotel-stays across Hayfield family collection
* Access to SPA for greatly reduced rates
* Competitive Market related Salaries
* Free Staff Meals while on duty
Job Types: Full-time, Permanent
Benefits:
* Employee assistance program
* Employee discount
* On-site parking
Language:
* English (required)
Licence/Certification:
* permission to live and work in Ireland (required)
Work Location: In person