Ref ID: 0012
Reports to: Store Manager
Location: Ballymaley, Ennis, Co. Clare
Role Objective
As an Assistant Store Manager, you will be a key player in driving the day-to-day performance of the store while supporting the Store Manager in leading the team to success. This is a dynamic opportunity for someone with proven retail experience who is ready to grow into a broader leadership role within a fast-paced and customer-focused environment.
Key Responsibilities
1. Operational Support
2. Support the Store Manager in overseeing daily store operations to ensure efficiency and consistency.
3. Oversee stock levels, replenishment, merchandising, and overall store presentation.
4. Ensure all store procedures, policies, and company standards are followed at all times.
5. Assist in store opening and closing procedures, daily cash handling, and till operations.
6. Manage goods-in processes, ensuring timely and accurate receipt of deliveries, monitor inventory levels and process orders.
7. Investigate stock discrepancies and support inventory audits as required.
8. Team Leadership
9. Motivate and engage the team to deliver strong performance and excellent customer service.
10. Support the training and onboarding of new staff members
11. Assist in scheduling and shift planning to meet operational needs.
12. Provide day-to-day supervision, feedback, and support to staff to improve skills and performance.
13. Customer Experience
14. Champion a customer-first culture throughout the store.
15. Monitor and respond to customer feedback to drive satisfaction and loyalty.
16. Resolve customer issues professionally and efficiently, escalating when necessary.
17. Store Performance
18. Assist in meeting and exceeding sales targets and KPIs.
19. Monitor product performance, promotions, and stock movement to inform improvements
20. Support the implementation of commercial strategies to drive revenue and customer retention.
21. Compliance & Safety
22. Ensure daily operations are compliant with health & safety regulations and company policies
23. Help maintain a clean, safe, and secure working environment for staff and customers
Required Skills & Experience
* Minimum 2 years of experience in a supervisory or assistant management role within a fast-paced retail environment.
* Proven experience in stock handling, goods-in procedures, and inventory control.
* Demonstrated ability to support and lead a team effectively, with a focus on staff motivation and development.
* Commercial awareness with a clear understanding of sales performance indicators, cost control, and store profitability
* Excellent communication and interpersonal skills to manage both team dynamics and customer interactions professionally
* Hands-on leadership style with a proactive and solutions-focused approach to daily challenges
* High standards of personal integrity, accountability, and commitment to store compliance and brand standards
* Flexible and reliable with the ability to work across trading hours, including weekends and peak trading periods
* A positive "can-do" attitude and genuine passion for delivering excellent customer experiences
Benefits
* Staff discount
* Career progression and internal promotion opportunities
* On-site parking where available
* Friendly and inclusive work culture
* Training and ongoing development
Job Type: Full-time
Benefits:
* Employee discount
* On-site parking
* Store discount
Ability to commute/relocate:
* Ennis, CO. Clare: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Supervising: 2 years (required)
* Assistant manager: 1 year (preferred)
Work Location: In person