It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Team BioServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high‑value opportunities, accelerate business outcomes, and build reusable AI‑native solutions that advance the Now AI Platform.Why This Role MattersEnterprise leaders aren’t just experimenting with AI—they’re demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1‑off wins into repeatable success.Who You AreYou are a dynamic and innovative problem‑solver who thrives in complex, fast‑paced environments. You have a strong analytical mindset while still keeping focus on the bigger picture. You have a background managing SDLC processes while keeping a customer‑first mentality. You have a passion for AI and scaling innovation. You excel at transforming ambiguity into clarity and have hands on experience driving projects/programs end to end.What You’ll DoWork seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission‑critical challenges using AICollaborate directly with customers to co‑innovate AI solutions tailored to their needs, acting as the first point of contact or escalationDevelop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery - this includes supporting and holding resources accountable for their responsibilities within the buildDrive large‑scale, cross‑functional, high‑visibility AI software development builds on condensed timelinesOrganize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your builds, translating business objectives into execution strategy (tactical and strategic)Anticipate and remove obstacles that slow down or prevent builds from delivering on objectives, especially on the AI/ML deployment frontHelp manage risks, dependencies and escalate impediments, as well as releases and navigating AI release requirementsDrive process improvements and create documentation to promote best practices using automation to replace repeatable, operational tasksCoordinate day to day activities required to deliver a great solution on time, as well as create transparency through reports, dashboards, and status updatesSeek to continuously grow by proactively seeking and embracing constructive feedback, as well as provide feedback to colleagues to encourage an open and collaborative culture10+ years of project/program management experience in mid/large size software development companiesA solid understanding of SDLC and release management practices in cloud‑based SaaS product organizationsPrior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impactFamiliarity with AI governance, compliance, and enterprise security practicesThis role includes occasional travelPreferred QualificationsDemonstrated competence in key AI/ML software engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, dependency management, change management, and predictive metricsOutstanding collaboration and communication skills - clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to a variety of audiences including executivesPassion for working with people in technical and innovative environments, with the ability to work well with many different types of personalities in various functionsStrong leadership and relationship building skills to influence and motivate without authority - masterful in the art of bringing people togetherStrong facilitation skills to lead/drive a variety of build events, with a high regard for quality, drive for continuous improvement across the organization, and ability to keep the big picture in viewExperience deploying AI solutions to production and skilled at identifying waste/delays in AI end‑to‑end development, deployment, and release processesExceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiationExperience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solvingWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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