Certa Ireland welcomes applications from people of diverse backgrounds and abilities.
We are committed to providing reasonable accommodations for applicants and employees with a disability.
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Main Purpose of the Role
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls.
Responsibilities will include telesales and customer care, involvement in credit control phone calls and coordination with reps and drivers to ensure excellent customer service in all areas of the sale.
The Depot Assistant will support the Depot Supervisor in the day-to-day activities of the depot.
Availability requirement: Weekday and Weekend Flexibility
Key Responsibilities
Safety
Complete daily depot checks using the systems provided.
Report near misses using the correct system.
Report any safety concern to your supervisor.
Ensure that you are compliant in wearing the correct PPE whilst out in the yard.
Taking Payment at the Depot for all Yard Sales.
Placing domestic and bulk orders for customers over the phone and at the counter.
Promote the sales of other products in the depot.
Promote the Tesco Clubcard to customers paying for fuel.
Promote HVO as an alternative to customers over the phone.
Encouraging customers pay by credit card or COD for their domestic delivery.
Customer Service
Be customer obsessed always trying to exceed customers expectations.
Promote Certa as a brand to customers.
Ensure that all customers queries are dealt with in an appropriate time frame to their resolution.
First point of contact on the phones ensuring all incoming calls are handled in an efficient manner.
Maintaining good relations with existing customers.
Checking customer pricing / customer balances while customers are on the phone.
Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete.
Administration & Other
Assisting the supervisor in working with head office to ensure all processing is closed off correctly to agreed timelines.
Carrying out end of shift procedures including cashing off yard sales to ensure all paperwork is completed correctly and accurately.
Following end of day procedures including closing and locking up the yard while observing safety and security policies.
To complete ad hoc administration duties as required ensuring the smooth running of the depot.
Treat customer both external and internal with dignity and respect.
Embrace the Certa way culture in your daily tasks.
Be open to suggest improvements to your supervisor.
Be willing to accept feedback and learnings.
Personal Attributes / Experience Required
Previous experience in a customer focused role.
Experience of working in within a telesales environment is advantageous.
Cash Handling experience is advantageous.
IT skills – proficient in Microsoft Excel and Teams.
Resilient and capable of working well under pressure.
Committed, enthusiastic and energetic.
A strong relationship builder.
A highly motivated self-starter.
Detail-oriented, focused on accuracy and attention to detail.
Additional Information
Salary / Bonus / Commission / Other *****
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