Job Title
Field Service Engineer
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Job Description
Maintenance and Repair Service Specialist
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In this role, you will provide maintenance and repair services to Container handling equipment at customer locations. Your focus will be on hydraulic, mechanical and electrical diagnosis and repair.
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Duties
* Timely diagnosis and repair of intermodal cargo handling equipment located in the field at customer sites.
* Complete regular preventative maintenance as scheduled.
* Use hand, air and electric hand tools; operate forklifts, small cranes and mechanical hoists as needed.
* Conduct product training for customers and dealer technicians to ensure competency.
* Evaluate and assist with warranty claims.
* Work with Product Engineering to develop solutions to operational problems in the field.
* Achieve a high level of customer satisfaction.
* Communicate with customers regarding diagnosis and repair problems experienced in the field.
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Criteria Required
To succeed in this position, you should have:
* Technical Certification, preferably in mechanical/electrical or related field.
* Experience (3+ years) in heavy industrial equipment mechanical & electrical trouble-shooting and equipment repairs including motors, controls, PLC electronic control, hydraulic and pneumatic systems, structural and engine systems.
* Ability to read blue prints and schematic drawings.
* Prior experience in maintenance roles with handling / plant / agri machinery.