Overview
We are seeking a dynamic Area Manager to oversee operations across 6 stores. The Area Manager will play a crucial role supporting the Head of Operations on upholding the brand’s three pillars of staff, customers, and business. The ideal candidate will have a passion for building relationships, driving sales, and possess strong analytical skills, particularly in food and beverage management.
Responsibilities
* Franchisee Support and Relationship Management:
o Support franchisees and Corporate stores, providing guidance and assistance as needed.
o Foster a culture of exceptional customer service and community engagement among franchisees and their teams.
o Build and maintain positive relationships with franchisees, staff, and customers.
* Operations Management
o Regularly visit stores to assess performance, conduct business reviews, provide feedback, and ensure operational standards are met
o Support stores to drive sales, increase margin and uphold standards in line with Client brand and the Strategic plan
o Oversee day-to-day operations to ensure efficiency and consistency across all locations
o Build strong relationships with our approved suppliers. Maintain the approved product lists ensuring franchisees are receiving the best prices.
o Lead efforts to maintain the premium mainstream positioning and uphold its commitment to organic and Fairtrade coffee
o Analyze sales figures and financial data to identify opportunities for growth and improvement.
o Seek out new systems and processes to streamline operations, reduce costs and keep us competitive in the marketplace.
o As we operate a 7 day a week operation. Weekend work is required:
+ One Saturday per month
+ One Sunday per Month
+ One weekend on call support per month
+ However, due to the nature of the business further weekend support and site visits may be required
* Human Resources
o Address HR issues, ensuring compliance with company policies and local regulations
o Support stores to encourage a culture of excellence and an environment of trust across sites
o Monitor store training and staff development
* Marketing and Sales Growth
o Work with the Head of Operations and Marketing Dept to implement marketing strategies to enhance store visibility and brand awareness
o Collaborate with franchise owners and store managers on menu upgrades, new product sourcing, and sales- driving initiatives
o Drive sales growth through targeted marketing campaigns and promotional activities
* Product Development and Quality Assurance
o Ensure the quality and consistency of products served in all stores.
o Source new products and oversee menu upgrades to meet customer preferences and market trends.
o Uphold the brand’s reputation for exceptional coffee and superior customer service
Qualifications
* Proven experience in a similar role within the food and beverage industry, preferably in a franchise or multi-site environment. Min 2 years of experience.
* Strong leadership skills with a track record of building and motivating teams.
* An understanding of HR practices, operational management, and marketing strategies
* Passion for food and beverage with a keen interest in coffee and sustainable practices.
* Analytical mindset with the ability to interpret sales data and financial reports.
* Advanced knowledge of Excel and Microsoft Office is a requirement of the position.
* Exceptional communication and interpersonal skills, capable of fostering positive relationships with franchisees, staff, and customers.
* Ability to thrive in a fast-paced, dynamic environment and make informed decisions under pressure
Location: Co Cork, and nationwide travel (some international travel may be required occasionally)
Salary: 45k +
Pension: up to 7% employer contribution (after 6 months employment)
Holidays: 20 days per year
Company car
Laptop
Phone
Job Type: Full-time
Work Location: In person
Reference ID: Dana
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