Ergo are seeking an
IT Support Engineer
, for our client based in
CityWest, Dublin
.
In this role you will work as a Systems Administrator to provide technical support to local and remote users on Windows stack.
This is a "hands-on" role which includes Server and User admin (M365) and network support.
This is an initial onsite role with potential for hybrid work after onboarding.
Key Responsibilities:
Active Directory Administration
Windows server Administration
Administer an Office 365 environment
PC admin tasks (software installs, updates) for Windows 10
Maintain a Service Desk system.
Analyse and resolve technical issues relating to a broad range of IT hardware and software applications.
Support on the documentation of procedures and processes to support the IT Helpdesk
Procure, install, and configure user PCs, Laptops, Software, Phones, Printers, and other devices as required
Maintain accurate hardware and software inventory and prepare periodic helpdesk activity reports
Participate in projects as required to facilitate improvements to business processes and/or infrastructure.
Skills & Experience Required:
3+ years in a similar role
Office 365 end user support – Teams, One Drive, Exchange Online
Windows Server admin: Active Directory / Exchange
Networking: TCP/IP, SD-WAN, VPN, Wi-Fi, LAN, WAN, Switches and Cabling
Working experience of VMWare, Citrix, MS Office, Server hardware and operating systems
Working experience of Mobile Device Management
Working knowledge of Cloud technologies an advantage
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