Job Description
As a key member of our hotel team, you will be responsible for the smooth operation of all departments. Your primary focus will be on ensuring that our guests receive an exceptional level of service and that our facilities are well-maintained.
Key Responsibilities:
* Manage day-to-day operations across various departments to ensure seamless delivery of services to our guests.
* Maintain open communication channels between teams, develop and implement operational strategies to enhance efficiency.
* Engage with guests, address any issues promptly, and oversee stock management processes to minimize waste and optimize resources.
* Ensure compliance with company policies, procedures, and regulatory requirements related to health, safety, GDPR, and security.
* Collaborate with HR to ensure adherence to employment legislation and best practices.
* Identify training needs within the team, design and deliver training programs, and monitor their effectiveness.
* Address employee grievances and complaints in a timely and fair manner, according to established protocols.
* Optimize staffing levels in food and beverage departments to meet targets and sales forecasts.