Be part of an iconic story.
About the Role
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. The Floor Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their team through passion and belief in our brands.
Responsibilities
Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
Support the Management team by managing all personnel, product and merchandising functions, business processes and results for the store.
Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide service and achieve results.
Hold one‑minute meetings at the end of employees’ shifts; summarise performance, provide constructive feedback and recognition.
Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention and Point of Sale.
Achieve company standards and goals for personal sales results: sales versus budgets, sales per hour and units per transaction.
Respond to and communicate with the Store Manager on all competitors and community information that could impact company business.
Focus staff on the importance of quality relationships with internal and external customers.
Effectively manage customer complaints in a timely and effective way.
Analyse store level reports and create action plans to improve results.
Effectively communicate with the Store Manager regarding day‑to‑day operational issues of the store.
Perform manager‑on‑duty functions; manage store opening/closing functions and the sales floor.
About You
You have a previous track record of supervisory or specialist roles within a premium or luxury brand.
You have previous people‑management experience with the ability to resolve conflict and unproductive disagreements.
You are an effective communicator with the ability to build relationships with ease.
You are a team player who recognises and celebrates the contributions and achievements of others.
You are confident in giving feedback that promotes positive behavioural change.
You work well with change, being able to quickly adapt and work with pace.
You are energetic and authentic, showing a clear presence on the shop floor.
You approach all issues with a can‑do approach and act with initiative to find in‑store solutions.
What We Offer
We provide a competitive and comprehensive benefits programme designed to support all aspects of an associate’s life. Additional details can be discussed during the interview process.
PVH Corp. or its subsidiary ("PVH") is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
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