A fantastic opportunity has arisen for an experienced Client Relationship Manager to join a leading international financial services organisation in Dublin. This senior role will take responsibility for a marquee institutional client - one of the largest and most strategically important relationships in the global group.
The Opportunity
You'll act as the primary point of contact for a high-profile client with complex, multi-jurisdictional fund structures. This is a highly visible position, partnering closely with senior stakeholders both locally and internationally to ensure first-class service delivery, operational excellence, and continuous relationship development.
The role offers significant influence, exposure to senior leadership, and the opportunity to shape the long-term success of a flagship client account.
Key Responsibilities
* Manage and develop a key strategic client relationship, serving as the central point of contact for all service-related queries and coordination.
* Lead client review meetings and board presentations, ensuring clear communication and timely resolution of issues.
* Work closely with internal teams across Fund Accounting, Custody, Depositary, Transfer Agency and Financial Reporting to deliver seamless service.
* Support new product launches, fund events, and changes in service scope for a large and evolving client portfolio.
* Maintain oversight of client documentation, ensuring accuracy and regulatory compliance.
* Advise clients on service enhancements, regulatory developments, and operational improvements.
* Proactively identify opportunities to strengthen service delivery and deepen the client partnership.
* Contribute to local and group-level initiatives, representing the needs and expectations of a marquee client.
* Build strong working relationships with colleagues across global offices to support end-to-end service delivery.
Skills & Experience Required
* 5+ years' experience in client relationship management within the funds industry.
* Proven track record managing complex or high-value institutional clients.
* Confidence and experience presenting at senior-level meetings and boards.
* Strong understanding of core fund administration functions such as Fund Accounting, Custody, Depositary, Transfer Agency and/or Financial Reporting.
* Solid knowledge of Irish and European regulatory frameworks.
* Project management skills with the ability to manage multiple priorities.
* Relevant third-level qualification.
* French language skills an advantage.
Personal Attributes
* Excellent interpersonal, communication and stakeholder management skills.
* Strong commercial awareness and ability to build long-term strategic partnerships.
* Highly organised, solutions-orientated and proactive.
* Strong negotiation and presentation skills.
* Professional, calm under pressure, and comfortable navigating complex client environments.