Social network you want to login/join with:Director of Conference & Banqueting Operations, Enfieldcol-narrow-leftClient:The Johnstown EstateLocation:Enfield, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:cafdfe87bd70Job Views:3Posted:30.06.2025Expiry Date:14.08.2025col-wideJob Description:At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.Duties and Responsibilities of the Role:Operations Management:Oversee the planning, organization, and management of all conference and banqueting activities, from initial client inquiry to post-event follow-up.Ensure all events are executed efficiently and to the highest standards.Manage room setups, audio-visual needs, catering, and service timelines.Ensure compliance with health, safety, and food hygiene regulations.Client Relations:Act as the main point of contact for clients throughout the event planning process.Conduct pre-event briefings with clients to ensure their expectations are met and provide professional advice on layouts, themes, and services.Handle client feedback and manage conflict resolution during and after events.Lead and motivate the banqueting team to deliver exceptional service.Recruit, train, and develop staff in conference and banqueting service standards.Develop staff schedules, ensuring adequate staffing levels for all events.Encourage teamwork and maintain strong working relationships with other hotel departments.Develop and manage the department's budget, ensuring profitability and cost control.Monitor revenue and expenditure, adjusting operations to meet financial targets.Maximize revenue opportunities through upselling of additional services (audio-visual, catering, etc.).Maintain accurate billing and reconciliation processes post-event.Sales and Marketing Collaboration:Work closely with the sales and marketing teams to promote the hotel's event facilities.Assist in developing strategies to attract and retain high-end clientele for conferences, weddings, and corporate events.Support the sales team in conducting site inspections and preparing proposals for potential clients.Technology and Systems:Utilize event management software and hotel operating systems to ensure seamless coordination.Ensure all conference rooms and banqueting spaces are equipped with modern AV technologies, Wi-Fi, and other essential amenities.Generate post-event reports to assess success and identify areas for improvement.Skills and Competencies:Proven experience in managing conference and banqueting operations, preferably in a luxury hotel setting.Strong leadership, communication, and organizational skills.Excellent client relationship management and customer service skills.Ability to manage multiple events and prioritize tasks effectively.Financial acumen with experience in budget management and cost control.Familiarity with event management software and hotel operating systems..Requirements for the role:3-5 years' experience in a senior conference and banqueting or events management role, ideally in a 4- or 5-star hotel environment.Experience with large-scale event management, including weddings, corporate meetings, and banquets.Flexible working hours, including evenings, weekends, and public holidays, as required by event schedules.Ability to thrive in a fast-paced, high-pressure environment.
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