The Role:
Onboarding Specialist – German Speaker/ Deutschsprachig – SaaS
Hybrid – Dublin, Ireland
*** This Job Opportunity is only offered for candidates living and eligible to work in Ireland.
Salary: Kindly share your salary expectations.
Client: Tech BPO Company.
Hybrid – Dublin, Ireland
Job Description
As an Onboarding Specialist, you will support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
Detailed Duties and Responsibilities
* Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
* Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.
* Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
* Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
* Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
* Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
Ideal Profile:
Targeted Qualifications
* Fluency in German Language, C1 level or Higher.
* Fluency in English Language, C1 level or Higher.
* Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
* Passion for business development, with a consultative, solutions-focused approach.
* Familiarity with enterprise software and secure enterprise environments.
* Bachelor's degree or equivalent professional experience.
* Excellent communication and interpersonal skills, with the ability to build trust and effectively articulate value propositions.
* Self-motivated, results-driven, and persistent in pursuing leads and closing deals.
* Ability to build and grow relationships with senior-level stakeholders.
* Min. 1–2 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
* Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
* Salary: Kindly share your salary expectations.
* Hybrid – Dublin, Ireland " 3 days/ weekly at the office."
* Comprehensive VHI cover from day 1.
* Employee assistance and mental health support programs.
* Structured training & career development plan.
* Financial support programs such as personal hardship loans.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.
What's on Offer?
* Opportunity within a company with a solid track record of performance
* Join a market leader within Other Services
* Attractive Salary & Benefits