Job Title:
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Recruitment Operations Manager
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Join a dynamic and ambitious company in the healthcare sector as we embark on our growth strategy.
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Description:
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We are seeking an experienced professional to lead our Recruitment Operations team, driving sales culture, market understanding, and customer satisfaction.
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Responsibilities:
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* Leadership: Provide guidance, mentorship, and leadership to a team of recruitment consultants, fostering high performance and exceptional client service.
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* Sales Culture: Develop and maintain a strong sales culture within the team, motivating consultants to exceed sales targets and deliver innovative solutions.
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* Client Relationship Management: Build and nurture relationships with key clients in the Irish healthcare market, ensuring tailored recruitment solutions meet or exceed expectations.
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* Candidate and Client Service: Ensure high levels of candidate and client service, addressing inquiries, resolving issues, and proactively seeking feedback.
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* Lean Process Improvement: Drive optimum results for both candidates and clients using Lean process improvement methodologies.
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* Market Understanding: Stay abreast of market trends, competitor activity, and regulatory changes affecting the healthcare sector, providing insights and recommendations.
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* Talent Acquisition and Compliance: Collaborate with Talent Acquisition and compliance teams to ensure recruitment plans meet client requirements, adhering to regulations and KPIs.
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* Performance Management: Monitor team performance against KPIs and sales targets, providing regular feedback, coaching, and support.
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Requirements:
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* Bachelor's degree: In Business, Marketing, Healthcare Management, or related field (preferred).
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* Proven track record: Success in sales or client services leadership roles, preferably within the healthcare or recruitment industry.
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* Experience: Managing Temporary Recruitment teams would be an advantage.
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* Strong understanding: Of the Irish healthcare market, including its dynamics, challenges, and opportunities.
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* Leadership skills: Effective leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
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* Strategic thinker: Ability to analyse data, identify trends, and develop actionable insights and recommendations.
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* Results-oriented: Focus on delivering exceptional client service and driving business growth.
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* Proficiency: In Microsoft Office Suite and CRM software.
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Benefits:
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* Pension scheme: Joint-contribution pension scheme.
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* Healthcare: Fully subsidised healthcare scheme.
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* Wellbeing: Up to 27 days' annual leave, plus additional leave for those with 5+ and 10+ years' service.
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* Volunteer days: Up to 6 volunteer days a year.
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* Tree planting: A tree is planted for each new starter.
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* Learning & Development: Tailored training plans for career progression.
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* Family benefits: Contribution to Paternity & Maternity leave.
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What makes us different:
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75% of our Leadership Team have been promoted from within our company.