Position Title: Director of Operations Odyssey Social Care
Reports to: Chief Executive Officer
Location: Hybrid with Nationwide Travel
Contract: Full-time & Permanent
Overview
Odyssey Social Care (OSC) is a leading provider of residential care for young people, committed to fostering an environment of support and continuous growth. The Director of Operations at Odyssey Social Care reports directly to the Chief Executive Officer at Odyssey Social Care.
This position oversees all internal operations for the business, ensuring seamless service delivery and operational excellence. The ideal candidate will be a dynamic leader with a strong focus on the highest standard of care for the young people in our care, operational efficiency, people performance, customer relations, and strategic direction. The successful candidate will have a demonstrated ability to lead and develop teams and ensure operations align with organizational goals, including our 3X10X journey and the Have pillars.
Our 3X10X strategic plan is to grow the number of essential services we provide by 3 times and to have 10 times the positive impact on the world around us. Our approach to increasing Positive Impact is underpinned by the four HAVE pillars: H - Happy Places, A - Accessibility for everyone, V – Value in Our Community, E – Environmental Urgency.
Broadlake
Odyssey Social Care is one of seven international organisations within the Broadlake Group. Broadlake is an international company committed to delivering Positive and Sustainable growth. By partnering with ambitious founders, Broadlake helps realise their potential through organic growth, new acquisitions, and expansion into new markets. Their international group of businesses employs over 4,000 people in industries including Healthcare, Technology, FMCG, International Talent Solutions, Workplace Wellbeing, Office Services, and Engineering.
Main Duties and Responsibilities
Operational Leadership:
* Oversee all internal operations, ensuring alignment with organizational strategies and targets.
* Service Delivery: Maintain and improve world-class service delivery standards and procedures.
* Business Performance: Deliver on strategic initiatives aligned to budget performance including forecasting and insights across monthly, quarterly, and annual reviews.
* Develop and implement operational policies and workflows to improve efficiency and quality.
* Lead, coach, and develop division managers, setting clear KPIs and performance benchmarks.
* Foster a culture of collaboration, accountability, and high performance across teams.
* Principles-Driven Leadership: Actively integrate company principles into daily decision-making and discussions. Lead regular sessions to reinforce these principles within the organization.
Customer Relations:
* Ensure the highest standards of customer service are maintained across all touchpoints.
* Build and maintain strong relationships with customers to promote loyalty and satisfaction.
Activity & Performance Oversight:
* Drive operational efficiency and align activities with financial targets and KPIs.
* Monitor key metrics, identifying opportunities for growth and areas for improvement.
Strategic Direction:
* Play a key role delivering the long-term vision for care and growth strategy of the organization.
* Provide data-driven insights and recommendations to enhance operational and commercial effectiveness.
Healthcare Operations:
* Leverage prior experience in healthcare environments to ensure operational excellence.
* Maintain compliance with healthcare industry standards and regulations, where applicable.
Representation
* Promote Odyssey Social Care externally and internally through seminars, workshops, training and feedback and action planning.
Any Other Duties:
* Any other duties within the competence of the postholder, as reasonably required from time to time.
Essential Qualifications, Knowledge and Skills
* Minimum of 3 years’ experience within the Residential Childcare sector in Ireland.
* Proven experience as a Senior Executive driving business growth within a Healthcare setting.
* Experience of working to TUSLA Standards.
* Significant people management experience with the ability to lead and inspire teams.
* Strong ability to work to targets and manage performance metrics effectively.
* Outstanding communication skills with the ability to engage stakeholders at all levels.
* Solid commercial awareness and ability to align operational activities with business objectives.
* Ability to solve problems and apply logical thinking regardless of current events and situations.
Key Attributes:
* Strategic thinker with a focus on delivering results.
* Proactive, hands-on approach to problem-solving and decision-making.
* Highly organized, with the ability to manage multiple priorities effectively.
* Strong interpersonal skills to build and maintain relationships across teams and customers.
Work Conditions
* Traveling will be a component of this role; you will need a full clean driving license to visit the different locations of the business.
* Requirement to keep abreast of new legislation and regulatory frameworks.
What We Offer
* Life Cover and health insurance.
* Employee Assistance Programme.
* Core professional training and Development Framework.
* Team building activities and company social events and Wellness Events.
* Cycle to Work Scheme.
* Refer-a-Friend bonus.
* 25 Days Annual Per Annum
Review and Updates
This job description reflects the current role requirements but is not exhaustive. It will be reviewed periodically in consultation with the post holder to ensure it remains relevant to the needs of the organization.
Seniority level
* Director
Employment type
* Full-time
Job function
* Business Development
* Industries: Individual and Family Services
Note: This description excludes extraneous job board postings and non-essential notices that were present in the original text.
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