In StoreStoreBlackrockLocationBlackrock, DublinContract typePermanentPosition typePart TimeSalary€14.06How We HireEveryone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.About the roleThis section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.All the detailsChristmas Customer Assistant - Food (Nights) - Cheshire Oaks Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.Are you ready for it? Take your marks and get ready to apply. Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Work Pattern Friday 20:00-06:00Saturday 20:00-06:00 This job role involves working late nights and this means we can't consider applications from anyone under the age of 18.This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Additional Unsocial Premium of £3.00 per hour (for any hours worked between 22:00 and 06:00)PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key AccountabilitiesServe our customers efficiently, both on the shop floor and at service pointsKeep the store clean and tidy, ensuring that our shelves are always stocked with productMonitor and deliver on the daily sales targets, priorities, promotions and selling opportunitiesProactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.Build expert product knowledge to sell and recommend our products and servicesWe'll give you the training to utilise all digital tools and communication channels to deliver for the customer every timeKey CapabilitiesHigh levels of customer serviceCommitted to delivering excellent work with great attention to detailOpen to and acts upon feedback, asking for this regularlyTakes accountability for planning and managing own workload efficientlyStrong communication skillsAdaptable to changing situationsBuilds positive relationships by being a good listenerGood level of digital capabilityEveryone's WelcomeM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.#ChristmasOur SupportMentorshipIt's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.Flexible workingWe're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.BenefitsWellbeing hubGet access to resources to support your wellbeing, including a free virtual GP service.Colleague NetworksWe want you to feel supported, no matter what.Family & Carers NetworkA support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.Cancer NetworkFostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.LGBTQ+ NetworkProactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.Culture and Heritage NetworkRaising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.Health and Wellbeing NetworkProviding a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.Forces Community NetworkSupporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.Gender Equality NetworkAddressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.Menopause NetworkInitiating and encouraging open conversations about menopause by offering support and sharing experiences.How to ApplyHere's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.Send us your applicationFill in our short application form and hit submit.Online assessmentWe'll invite you to take part in an online assessment. This could be before or after your interview.In-person assessment centreWe'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.DecisionAfter we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.