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NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Dublin City Centre.
The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile, and printers).
Responsibilities
Review, troubleshoot, and approve operational quality of desktops, notebooks, printers, and associated peripherals.
Install, maintain, and optimize desktop/notebook configurations at customer sites.
Diagnose and resolve product performance problems.
Perform maintenance and repair services.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
Instruct customers in the operation and maintenance of the system.
Experience:
5+ years of relevant experience.
Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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