**Job Title:** Rents Coordinator
This role is crucial in managing rental income and arrears, ensuring compliance with tenancy and license agreements. The successful candidate will ensure adherence to organizational rent policies and procedures, keeping up-to-date with relevant housing legislation and regulations.
Key Responsibilities:
* Update, maintain, monitor, process, and review all rental records on the CRM, including rental records, household budgets, and standing orders.
* Monitor tenant rent accounts for arrears and flag concerns to relevant housing teams.
* Support the arrears recovery process by issuing letters and arrears statements in line with policy.
* Earn accurate documentation of all arrears correspondence, agreements, and interventions.
* Assist in preparing case files for escalation or legal proceedings, including RTB documentation where required.
* Contribute to regular arrears reports and analysis for internal monitoring and governing purposes.
* Support implementation of differential rent policies across schemes in collaboration with local authorities.
* Verify contributions by reconciling monthly statements.
* Monitor communication in relation to payments, applications, etc.
* Respond to relevant queries and ensure all necessary parties receive required information in a timely manner.
* Manage CAS applications by recording and monitoring the status of the applications.
* Reassess tenants' rent using appropriate income details and in line with PMVT policy.
* Assist with Confidential Income Statement (CIS) processes on an annual basis.
* Liaise with colleagues in Finance to ensure consistent reporting across PMVT.
* Administer and maintain data systems, including inputting, preparing, and processing data and statistics as required.
Requirements:
* At least two years of experience in a similar environment.
* A proven ability to multi-task, project plan, and respond professionally and efficiently to requests as required.
* Essential competencies: commitment to providing the highest level of service, respect for others, professionalism, resilience, a positive outlook, and effective team working.
* Excellent organization skills and project management skills; an ability to prioritize, multi-task, and work well under pressure.
* Excellent administration skills.
* Good time management.
* An understanding of AHB responsibilities in line with legislation and regulations.
* Proficiency in Microsoft Office Suite and CRM systems.
* A flexible and collaborative approach is required to work alongside the Head of Service.
Benefits:
This role offers a rewarding opportunity to make a meaningful contribution to reducing homelessness and the harm caused by substance misuse and social disadvantage.
Others:
The selected candidate must be committed to providing the highest level of service, communicating effectively, and following health and safety, security, and compliance requirements and protocols.
**Application Requirements:** Download the application form by clicking the link below to apply for this position.