Unlock new career horizons - strategic account growth

Customer Success Professional


The Customer Success team at Alert Media focuses on building strong, strategic relationships with our customers. We work closely with our customers to understand their needs and provide tailored solutions that drive value and growth.



Responsibilities:


* To establish trust and credibility with key stakeholders across the customer's organization.
* To develop a deep understanding of the customer's business objectives, challenges, and pain points.
* To identify opportunities for upsell/cross-sell based on the customer's current usage or potential future requirements.






Key Skills & Qualifications


This is an excellent opportunity for someone who has experience in working as a Customer Success Manager or equivalent role in a SaaS company. Ideally you have:

1. Critical thinking skills to drive adoption, retain accounts and expand them over time
2. A consultative approach that ensures each customer meets its goals successfully within partnership mindset implemented through one-on-one interactions frequently leading towards active service relations between ourselves effectively via push-pull communication while maintaining regular feedback cycle ensuring alignment completely free up board reviews like Quarterly Business Review, so give progress periodically targeting scalable long-term prosperity boosting corporate health utilizing cohesive economic theoretical application addressing scheme robust enabling plan performance key strategies defining everything preserving advocacy producing