Job Overview
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We are seeking an experienced Field Service Engineer to work on a client site in Limerick.
This is a permanent position that offers a great benefits package and the opportunity to work with a large regulated company.
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Key Responsibilities:
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* Undertake all maintenance activities, including installation and commissioning, of products in line with global standards while ensuring complete customer satisfaction.
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* Provide front-line support for key field service activities at customer sites, focusing on customer satisfaction.
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* Conduct faultfinding and troubleshooting support to resolve or escalate issues within agreed contractual timeframes to meet customer expectations.
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* Conduct all field service activities within boundaries of applicable regulations, policies, and procedures to ensure organisational, safety, and health obligations are met.
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* Risk control elements covering all relevant aspects of the field service role must be adhered to always.
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* Provide detailed and accurate feedback on activities and compile clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to resolve product issues.
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Requirements:
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* Education: University or formal qualification in a mechanical, electromechanical, or electronics discipline.
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* Minimum 2 years field service experience in a relevant or related industry, ideally customer-facing.
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* Ability to understand and interpret technical documentation relevant to work, e.g. technical drawings.
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Benefits:
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* Permanent position with a great benefits package.
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* Opportunity to work with a large regulated company.
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