Process Delivery Specialist, Demand & Delivery Operations - Trust & Safety
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About the team: The Video Safety Operations - Process Delivery team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence, leading demand and supply management, quality management, and the transition of initiatives in T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations and acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy, or process.
Responsibilities
* Manage and optimize the workflow of content platform moderation, addressing various needs of content safety operations, and develop moderation delivery strategies to enhance reliability and efficiency, ensuring outputs align with the company's values and safety requirements.
* Collaborate with cross‑functional teams to manage tasks such as queue creation, migration, and aggregation strategies, coordinating global moderation site resources to ensure smooth implementation of global projects and stable workflow operations.
* Proactively identify and analyze issues in moderation processes and strategies, complete the full process from planning to execution for delivery process and strategy innovation, enhancing efficiency, effectiveness, and quality, ensuring the fulfillment of both short‑term and long‑term needs.
* Track global safety operations development trends, implement new demand delivery methods, optimize moderation processes, design automation strategies, and drive continuous improvement in moderation delivery capabilities.
Qualifications
Minimum Qualifications:
* Bachelor's degree or above, with more than 2 years of experience in delivery management and content safety‑related work.
* Possess good team communication and collaboration skills, excellent project management and partner management abilities.
* Capable of driving projects involving multiple businesses and roles for smooth progress and implementation.
* Strong self‑motivation, willingness to accept challenges, attention to detail, and pursuit of excellence.
* Comfortable with technical setup and configuration within internal tooling platforms to ensure smooth operational execution and system readiness, while meeting tight deadline demands.
* High proficiency in both oral and written English and Mandarin as working languages to communicate with stakeholders based in Mandarin‑speaking markets, and cross‑functional communications.
Preferred Qualifications:
* Experience collaborating with product teams to deliver successful outcomes.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence‑based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.
Additional Information
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