Gourmet Food Parlour are expanding their reservations team and have an exciting opportunity for someone who is ambitious to join our dynamic team. The position is full time, working daytime hours Monday- Friday, 9-5:30.We are looking for someone who is a team player, motivated and has great attention to detail to join our team in our Head Office in Santry. The successful candidate will oversee and work with the reservations team to bring it to the next level. Our customers are key and we pride ourselves on offering incredible customer service and going above and beyond. Gourmet Food Parlour is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants.
Key Responsibilities and Duties include but are not limited to the following:
Answering calls to the main switch to take orders for collection/delivery and to make, confirm or reschedule/cancel reservations
Providing the best possible customer service to all of our customers
Assisting with enquiries for group bookings
Administrative support to Marketing & Operations e.g. printing, updating set menus etc.
Handling customer feedback
Ordering office supplies
Dispatching gift cards to customers and supplies to each unit
Providing personal assistance/administrative support to the CEO and Head of operations when requested
Key Competencies:
Works well under pressure
Strong communication and organizing skills
Ability to multi task
Good time management
Experience & Skills:
Previous experience in a similar role or working in the hospitality industry with knowledge of online booking systems
Excellent telephone manner & customer service skills
Laser sharp attention to detail
Fluent English - verbal and written
Must be proficient in Word & Excel
Experience of providing PA or secretarial support to staff at a senior level