Gourmet Food Parlour are expanding their reservations team and have an exciting opportunity for someone who is ambitious to join our dynamic team.
The position is full time, working daytime hours Monday- Friday, 9-5:30.We are looking for someone who is a team player, motivated and has great attention to detail to join our team in our Head Office in Santry.
The successful candidate will oversee and work with the reservations team to bring it to the next level.
Our customers are key and we pride ourselves on offering incredible customer service and going above and beyond.
Gourmet Food Parlour is proud to be an Equal Employment Opportunity employer.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants.
Key Responsibilities and Duties include but are not limited to the following: Answering calls to the main switch to take orders for collection/delivery and to make, confirm or reschedule/cancel reservations Providing the best possible customer service to all of our customers Assisting with enquiries for group bookings Administrative support to Marketing Operations e.g. printing, updating set menus etc.
Handling customer feedback Ordering office supplies Dispatching gift cards to customers and supplies to each unit Providing personal assistance/administrative support to the CEO and Head of operations when requested Key Competencies: Works well under pressure Strong communication and organizing skills Ability to multi task Good time management Experience Skills: Previous experience in a similar role or working in the hospitality industry with knowledge of online booking systems Excellent telephone manner customer service skills Laser sharp attention to detail Fluent English - verbal and written Must be proficient in Word Excel Experience of providing PA or secretarial support to staff at a senior level