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Employment Type: Fixed/Maximum Term Full Time
POSITION SUMMARY
In this position you will:
* Advise customers on health and beauty (grooming) requirements
* Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising
* Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.
* Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.
KEY DUTIES & RESPONSIBILITIES
Your typical duties and tasks will be to:
* Provide quality customer service when on the shop floor, by ensuring customers receive prompt and quality information
* Communicate effectively with a diverse range of people, including patients and pharmacy staff
* Greet all customers in store in a friendly and welcoming manner
* To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products
* To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
* To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing
* Minimise instances of shoplifting
* Attend to telephone enquiries
* To create and maintain effective relationships with patients, customers and pharmacy staff
* Report discrepancies and problems and escalate customer complaints to your supervisor or manager.
* Convey image appropriate to the pharmacy and conduct yourself in a professional manner at all time
* Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct
* Always keep customer and employee information private and strictly confidential
* Be responsible for the quality of your own work
* As and when required, assist other team members with tasks
* Attend staff meetings and in store training as and when required
* Report security risks and thefts to management and/or security guards when applicable
* Take all reasonable care for your own and others safety and wellbeing while at work
* Make sure you know and comply with all safety instructions and operating procedures
* Follow all reasonable instructions provided by your Supervisor and/or manager
* Perform any other reasonable duties as requested by your Supervisor and/or manager
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