Job Overview
We are seeking a highly experienced Senior Booking Coordinator to oversee all aspects of our reservations operations and deliver exceptional service to our guests.
Key Responsibilities:
* Lead the Reservations team in achieving high levels of accuracy, efficiency, and customer satisfaction.
* Manage room inventory, ensuring optimal performance and maximizing revenue.
* Coordinate group bookings with Events and Sales teams, guaranteeing seamless delivery of details.
* Act as the primary point of contact for guest inquiries, VIPs, and corporate clients, providing expert support and guidance.
Requirements:
At least 23 years of experience as a Reservations Supervisor (or similar) in a 4- or 5-star hotel. Strong leadership skills, excellent communication, organisational, and problem-solving abilities. Proficiency in Microsoft Office (Excel essential); knowledge of Opera PMS and Marriott systems is desirable.
Benefits:
* Accommodation assistance available.
* Competitive salary package.
* Additional leave after two years of service.
* Monthly contribution towards employees' health and wellbeing.
* Complimentary employee bus service to and from Bray Dart station daily.
* Learning and Development opportunities for career progression.
* Employee Hotel Discounts for Marriott and MHL hotels.
* Complimentary Car Parking.
* Meals while on duty.
* Employee Recognition Awards.
* Uniform laundered.