Hiring For Meta
Work type: Dispatch
Contract: B2B
Language: English
Job Responsibilities
Deployment / In-Scope Configuration Items:
Servers (Virtual & Physical)
Storage & Backup Devices
Server Appliances
Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
Tape Storage Units
Power Distribution Units rated 3KVA and below
SAN Fabric Switches
Network Switches
KVM Units
WAN Optimization Devices
Firewalls
Access Points
Routers
Physical Cabling
Cable Management
Cables which connect the device to itself, a peripheral, or a power/network port
Break‑fix / Technical Tasks:
Power Cycling
Running Diagnostics Commands
Conducting whole unit replacement
Inserting/Removing Media
Replacing Defective Components
Assist with fault diagnosis and investigation
Configuring Remote Access
Basic Storage Array Configuration
Replacing faulty cables
Tape Management and Maintenance
Rebooting routers, servers, storage devices or other equipment
Providing loop‑back cables to test circuits remotely
Re‑seating or replacing components or cables
Cleaning fibers
Identify/Analyze fiber issues using OTDR/LSPM/VFL
Installing loop backs
Racking, de‑racking and upgrading any device installed
Operations Tasks:
Updating and recording activities in relevant IT Ticket Management System
Coordinating and agreeing attendance time and date with key stakeholders
Provide support either through phone, remote tools, or in person at onsite
Perform installation as needed through physical or network medium
Coordinate actual activity date and timings including arrival and departure times
Carry all necessary tools, laptops, etc. needed to support issues in the infrastructure environment
Labelling, patching and asset tagging activities
Follow specific task instructions and provide necessary reporting
Job Requirements
Technical Skills:
Good general understanding of IT principles such as Networks, Hardware and Domains
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