About the job #10566 - Aftersales Director, 60K + Bonus.
The successful candidate will be required to manage a team of experienced team of mechanics, apprentices, service advisors, liaise with the parts department and valeting team. This role will require the candidate to ensure the highest level of customer satisfaction and ensure that brand standards are implemented and adhered to at all times. They will also identify and develop opportunities to enhance the performance of the aftersales department.
Responsibilities:
* Manage a busy service department, maximising profitability and revenue.
* Achieve agreed profit and retention levels, review budgets and target objectives
* To monitor all departmental KPIs, identify shortfalls and take appropriate action
* Review all staffs productivity and efficiency
* Maintain and control WIP
* To deliver the highest possible level of customer satisfaction and meeting all manufacturers required standards
* That all aftersales correspondence is dealt with in a timely and professional manner
* Maintaining good customer relationships by meeting and exceeding expectations aiming for a right first-time approach
* Review labour rates, pricing menus and identify necessary discounts
* Maintain policies regarding brand recall and safety concerns
* To ensure that all warranty policies and procedures are adhered to at all times
* A good knowledge of eVHC and ensure service advisors maximise upsell potentials of amber and red
* Review all departmental training requirements to make sure brand standards are achieved
* Provide regular feedback of departmental activity and statistics to General Manager
Requirements:
* Minimum of 5 years service/aftersales manager experience in a franchised dealership
* Experience in vehicle servicing and previous mechanical knowledge
* High attention to detail of customer satisfaction and care management
* Strong communication and interpersonal skills
* Must have excellent organisational skills and computer literate
* Continuous improvement mindset, be self‑motivated and a desire to achieve the highest standards and results
* Problem solving and time management skills
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