Pret A Manger - Shift Leader - Front of HouseTHE RIGHT PRET PEOPLESupport and coach the team to ensure they reach their potential in both the shop and kitchenSupport the training pathways to ensure training happens on timeLead by example and be hands-on when requiredAssign duties amongst team members to match individual productivity rates, skill sets and current responsibilitiesCoach the team for good performance by offering good regular feedback and praisesAMAZING SERVICELead the Speed of Service principlesTo ensure the team consistently follows the 6 Key Pointsof ServiceFollow the MBWA principlesEmpower the team to deliver engaging Joy of Pret activitiesRole model the 3Bs and empower the team to Be Kind, Be Honest, Be GenerousEnsure the Coffee Calling System is followed efficientlyTo ensure all Marketplace orders are prepared promptly and accuratelyDELICIOUS FOOD AND DRINKTo ensure the team consistently delivers delicious food by following the 6 Key Points of ProductionTo ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelledTo always follow the Production Principles putting customers' needs first and never compromising on quality or freshnessEnsure How to Cards are used and followed consistently to deliver Pret standardsEnsure Line Checks are carried out successfully and any improvement needs actionedTo ensure no Made to Sell (MTS) rejects are on display in our LangarsTo continually develop the team's knowledge about the quality of our food and coffeeTo ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standardWELL-LOVED SHOPTo make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customersTo ensure that all safety checks are correctly monitored and recordedTo take corrective action immediately on issues that affect customers, the team or salesTo ensure the shop is clean, safe and the equipment is always well maintainedTo follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers' eyesTo demonstrate due diligence and report and escalate any quality issuesSHOP PROFITABILITYTo maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)Carry out ordering accurately and in line with the business needsLead, monitor and follow up on Mystery Shopper requirementsTo ensure good stock control by following the 7 Steps of UnaccountedTo ensure Pret's Financial Standards are always followed to minimise risks and ensure team safetyTo always follow merchandising guidelines and to ensure marketing is used effectively to drive salesGROWING SALESTo always follow merchandising guidelines and to ensure marketing is used effectively to drive salesSupport the execution of successful food launchesEncourage clear and engaging communication between the kitchen and FOH to ensure business needs are metTo support Marketplace opportunities