About this Role:
This role is the first point of contact for employee and manager queries, providing guidance and coaching to partners and managers on HR policies and programs.
You will assist in the administration of various Human Resource programs, services, and processes supporting a region.
Key Responsibilities:
* Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
* Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the available HR services.
* Encourages self-service tools such as the HR Portal and other systems when appropriate.
* Uses good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.
* Demonstrates a positive, professional image of the company.
* Serves as a role model to other team members, including clients/customers who seek assistance from the HR services team.
Working Environment:
You will be part of a flexible and collaborative work culture in an organization where financial strength and stability enables exploration of new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting communities served.