Service and Operations Coordinator
Permanent
Dublin
Up to €31,500
A well-established organisation within the Fire & Security sector is seeking a proactive Service & Operations Coordinator to support its Service, Maintenance, and Installation teams.
This is a fast-paced role requiring strong organisational skills, customer focus, and the ability to coordinate engineers, customers, and internal teams efficiently.
Main Duties: Service and Operations Coordinator
Liaising with customers, engineers and internal departments within the Fire & Security division
Handle customer calls and emails, identify issues, and assign appropriate engineers
Plan and schedule maintenance, reactive, and commissioning works
Manage customer contracts, service reports, certifications, and documentation
Process purchase orders, sales orders, and invoicing based on engineer reports
Support sales and installation teams as required
Liaise with monitoring centres and other stakeholders
Produce operational activity reports to support planning and performance tracking
Provide general administrative and operational support when needed
The ideal candidate will be able to demonstrate the following: Service and Operations Coordinator
A background in a similar coordination or service role
Strong communication and interpersonal skills
Excellent planning and organisational ability
Confident problem solver with a customer-focused mindset
Able to manage multiple tasks and meet tight deadlines
What we are able to offer: Service and Operations Coordinator
A people-first culture where your wellbeing, development, and success are genuinely prioritised.
Competitive salary with clear and fair progression pathways.
Autonomy and trust to lead, innovate, and make a measurable impact in a high-growth, service-led organisation.
Collaborative working environment with experienced, supportive colleagues across multiple specialist sectors.
Strong pension contributions.
If you are already a Customer Service Coordinator, Engineering Coordinator, Service Desk Coordinator you may also be suitable for this role. Please contact Anna Hinton (phone number removed)
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors