As a Technical Support Specialist, you will be the primary point of contact for customers and business partners. Your role will involve providing expert technical assistance via phone, email or our ticketing system.
Key Responsibilities
* Offer tailored solutions to meet the diverse needs of customers and business partners.
* Develop, document and maintain detailed work processes in line with company standards.
* Optimize support processes by maintaining and updating our ticketing system and internal knowledge database.
* Plan and deliver user training sessions both online and on-site to ensure effective software use.
* Enhance customer satisfaction by providing exceptional service and adapting solutions to individual requirements.
* Collaborate with the team and other departments to continuously improve software and services.
Required Skills and Qualifications
* Strong communication skills to explain complex concepts simply.
* Excellent analytical and problem-solving abilities to develop custom solutions.
* Ability to self-reflect and accept constructive feedback to drive personal and professional growth.
* High level of reliability and responsibility when dealing with customer support requests.
* Structured approach to planning and executing projects, including training sessions and software implementations.
* Technical affinity and openness to new technologies, especially in PMS, channel managers and POS systems.
The ideal candidate will possess strong social skills, empathy and a respectful attitude towards customers and colleagues. If you are a detail-oriented and organized professional with excellent communication skills, we encourage you to apply for this exciting opportunity.