Job Title: Service Delivery Director
Job Description:
We are seeking an experienced leader to manage our service delivery operations and drive customer satisfaction. As a Service Delivery Director, you will be responsible for leading a high-performing team, building strong relationships with customers, and driving continuous improvement initiatives.
Key Responsibilities:
* Lead and manage a high-performing service team to deliver world-class support to customers.
* Develop and implement strategies to improve service delivery performance and customer satisfaction.
* Collaborate with internal stakeholders to ensure compliance with internal policies and industry regulations.
Requirements:
To be successful in this role, you will need:
* A qualification in Business or a related field.
* Proven experience in leading services businesses, preferably in healthcare or technical sectors.
* Demonstrated leadership ability with strong people management skills.
What We Offer:
We offer a range of benefits to our employees, including:
* 25 days annual leave (rising with tenure).
* Company pension scheme.
* Life cover and Employee Assistance Programme.