Overview
To be part of the retail team responsible for achieving sales targets and promoting high standards of service to the customer. Reflect the vision and goals associated with the GANT brand.
Responsibilities
* Ensure the level of customer service given is consistent with the company standards and meets customer needs and expectations.
* Assist with achieving store KPI targets.
* Attend training on sales and product knowledge as required.
* Use skills and training to generate sales units/transactions and average spend.
* Report any misuse or theft of stock to a member of management.
* Reflect the values of the brand in personal presentation and demonstrate an enthusiasm and passion for the brand.
* Follow visual merchandising principles to ensure that the brand is represented to the highest standards in the store.
* Observe and conform to all retail policies and procedures.
* Maintain good standards in Health and Safety and housekeeping.
Qualifications
Competencies
* Customer Service Orientation
* Team Participation
* Flexibility
* Initiative
* Communication
* Positive Attitude
Customer Service Orientation
* Discovers and meets the needs of customers, both external and internal, and encourages others to do the same.
* Deals with customer requests and complaints effectively, keeping customers informed at all times.
* Takes personal responsibility for customer satisfaction.
* Continually monitors own quality of service against standards required by GANT and customers.
Team Participation
* Takes ownership of and contributes fully to team objectives.
* Accepts accountability for team outcomes.
* Assists other team members.
* Recognises and works effectively with team dynamics.
* Understands own role within the team.
* Encourages other members of the team to contribute fully.
Flexibility
* Able to adapt to changing circumstances in a positive manner.
* Willing to suggest new ways of doing things.
* Recognises the need for continuous change.
* Accepts the merit of differing viewpoints.
* Adjusts quickly and positively to revised priorities.
Initiative
* Does more than is required to contribute to business results, solve or avoid problems and makes the most of new opportunities.
* Suggests new approaches and creative solutions.
* Looks for new and better ways of doing things.
* Is proactive and not merely reactive.
Communication
* Uses interpersonal skills that are appropriate for the situation.
* Openly discusses thoughts, opinions and issues in a clear manner.
* Able to present well thought out ideas in a logical manner through good verbal and written skills.
* Listens well and accepts the opinions of team.
* Able to communicate with customers and all levels of employees.
* Keeps team and manager informed, explaining reasons behind key decisions.
Positive Attitude
* Has a positive expectation of success.
* Accurately identifies own weaknesses and strengths.
* Displays/acts with confidence, energy and enthusiasm.
* Admits to mistakes and learns from them.
* Eager to improve/update skills.
* Receives constructive feedback positively.
* Able to keep own emotions from interfering with work.
* Remains calm and focused on the job in difficult situations.
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