Field Service Engineer – Ireland
BD Medication Management Solutions is looking for a skilled and committed Field Service Engineer to join its Global Customer Services team. The engineer will deliver high-quality onsite technical support and training to biomedical engineering teams within healthcare facilities. The position involves maintaining and servicing cutting‑edge medical technologies, including infusion devices, automated dispensing cabinets and pharmacy robotics, with responsibilities ranging from corrective repairs to preventative maintenance while ensuring compliance with Medical Device Regulations.
About the Role
The successful candidate will support BD Pyxis infusion and medication dispensing systems throughout Ireland (and occasional travel to the UK). The role requires technical expertise and a customer‑focused approach to guarantee reliable performance of critical medical systems.
Main Responsibilities
Perform onsite or remote technical support & training, including installation, corrective and planned maintenance in compliance with SLA.
Provide exemplary customer service, escalating technical & customer concerns and owning resolution.
Build strong relationships that drive commercial growth and operational efficiencies while maintaining high customer satisfaction.
Maintain accurate documentation, reporting and data entry in the customer service management system, compliant with KPI’s and Medical Device Regulation.
Manage day‑to‑day planning and maintain efficient tool and vehicle inventory.
Strictly comply with BD Quality Systems, Health and Safety regulations and departmental processes.
About You
ONC/HNC (Level 5) in an Electronic Engineering discipline or demonstrable experience in a technical field service industry.
Strong IT background, knowledge of Windows OS, networking, troubleshooting and configuration. CompTIA Network+ certification desirable.
Customer‑focused with a proven track record of providing high‑quality service and repair in a high‑volume environment.
Strong interpersonal & professional skills, able to articulate, promote and sell service products and value propositions.
Hold a clean driving licence.
Salary Range: €45,000 – €50,000 + bonus + company car.
We prioritize onsite collaboration with a minimum of 4‑days in‑office per week. Remote or field‑based positions will have different arrangements as indicated.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
To learn more about BD visit: https://bd.com/careers
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