Transform Customer Experiences with Digital Expertise
About the Role
We are seeking a highly skilled Digital Advisor to drive digital transformation and enhance customer experiences. As a key member of our team, you will play a pivotal role in helping customers navigate and effectively use new technologies.
Key Responsibilities:
* Lead digital transformation by championing our app, website, and other services in Branches and at community events.
* Handle digital support queries, update customer information, and assist with self-service digital devices when needed.
* Engage in continuous learning to develop your digital expertise and stay up-to-date on industry trends.
* Gather feedback and share valuable insights with management to improve our services.
Requirements:
* You must love all things digital and be passionate about digital adoption, believing new tools can simplify customers' lives.
* A demonstrated track record of advising customers on digital products is essential.
* You should empower others and embrace growth, seizing learning opportunities to excel in your role.
* Your proactive approach to problem-solving and strong attention to detail are necessary for adapting and thriving in dynamic environments.
Benefits
We offer a competitive package that includes 23 days annual leave, excellent pension contributions, and a substantial health insurance contribution. Our employee assistance program, WebDoctor, and financial wellbeing coaches ensure your health and wellbeing are prioritized.
About Us
We're committed to building an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, lived experience, abilities, and perspectives. If you require accommodations, please let us know and we'll work with you to provide the necessary support.