Job Description:
Our organization is seeking a Sales Support professional to join our dynamic team.
This role will involve managing orders from receipt to delivery, ensuring seamless communication with clients. The successful candidate will also support field-based client representatives by building strong relationships with existing customers and gathering valuable feedback.
Key Responsibilities:
* Order Management: Manage orders efficiently from receipt to delivery.
* Client Liaison: Provide proactive communication to clients, ensuring their needs are met.
* Field Support: Collaborate with field-based client representatives to build rapport with customers.
* Process Improvement: Work closely with internal teams to implement improvements based on customer feedback.
* Customer Visits: Attend customer visits to strengthen relationships and gather valuable insights.
Requirements:
* Minimum of 3 years' experience in a similar environment.
* Excellent phone manner for client liaison.
* Ability to work independently and as part of a team.
* Motivated to achieve KPIs and targets.