Join to apply for the Hotel Receptionist role at Flannery's Hotel Galway
Join to apply for the Hotel Receptionist role at Flannery's Hotel Galway
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Flannerys Hotel, 134 Bedroom Hotel are recruiting for a Full-time Receptionist to join our professional customer-focused front office team.
Duties AndResponsibilities
* To liaise with reservations regarding future bookings, regular business clients and revenue pick up or loss
* To make the necessary preparations to deal with the arrival of customers with advance bookings and ensure the check in procedures are completed correctly
* To greet all guests and visitors pleasantly on arrival and acknowledge their departure
* To be aware of all products and services and be informative
* Ensure guests needs and wants are delivered
* All complaints are to be dealt with immediately. Ensure all complaints are logged with theDuty Manager no matter how minor they are
* To ensure that products and services are explained to guests at appropriate times and to take opportunities to promote products
* To ensure that all reservation enquiries are handled in professional manner
* To operate the switchboard, receive incoming calls, transfer internal and external calls, be familiar with department extension numbers
* To ensure that both incoming and outgoing calls are handled in a professional manner
Skills
Customer Care Communication Teamwork Reservations Guest Management Front desk Making Reservations
Benefits
Staff Discounts Parking Meal Allowance / Canteen Paid Holidays
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hotels and Motels
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