General Responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
* To deliver excellent care to our guests
* To have an understanding of the Hotels Vision & Mission statement as communicated to the team
* To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
* To report defective materials and equipment to the appropriate Departments.
* To ensure that the ambiance in departments (lights, music, and temperature) is controlled.
* To be vigilant throughout the Hotel to promote security
* To have strong product knowledge of all areas of the hotel.
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To comply with the hotels cash handling procedure.
People
* To attend appraisal reviews when requested by the Head of the Department
* To understand and comply with the hotels employee handbook
* To attend departmental daily briefings
* To attend monthly departmental meetings/ General Team Meetings, ECCM when required.
* To adhere to the hotels grooming procedures.
* To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.
Fire, Health & Safety
* To comply with the hotels Fire and Emergency procedures.
* To comply with the Health & Safety regulations of the hotel
* To comply with the Food Hygiene regulations of the hotel.
* To ensure all accidents and incidents are investigated and reported in accordance with the hotels accident/ incident reporting procedure.
* To support the hotels Enviromental policy by complying with waste management and monitory energy efficiency.
Specific Duties
* To carry out all duties in line with the departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
* Provide a channel for communication within the hotel to effectively deal with all telephone and email inquiries in a professional and courteous manner.
* To be fully aware of any menu updates, hotel promotions, corporate promotions, or special
* To be knowledgeable and informed about the introduction of products.
* To carry out cleaning as required.
* To liaise with other departments to ensure that all guest requests are attended to efficiently.
* To carry out all opening and closing procedures in the absence of a manager
* To carry out all duties of the departmental trainer in line with the train the trainer guidelines
* To be responsible for requisitioning bar stock and the operation of the Conference & Evens bar during functions.
* To assist the Conference & Events Manager on Duty with the running of all Conference & Events.
What Do We Have To Offer You
* Sign in bonus of 500EUR (250EUR after 1 month, and 250EUR after successful probation)
* Competitive Salary
* Premium rates for Sunday work
* Career Progression
* Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotels or another hotel of Minor Hotels.
* Excellent Room Employee Rates in over 350 Minor properties worldwide
* Access to the eLearning platform
* Increased holiday entitlement for long service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and wellbeing support
* Complimentary provision and laundry of uniforms
Skills
Customer Service Food & Beverage Flexibility
Benefits
Meal Allowance / Canteen