Job Summary:
We are seeking a highly organized and customer-focused Residential Support Coordinator to join our team. The ideal candidate will be able to provide exceptional support to guests, work effectively in a fast-paced environment, and maintain high standards of cleanliness and service.
* Welcoming guests warmly and providing assistance as needed
* Collaborating with the Accommodation team to ensure seamless guest experiences
* Cleaning and maintaining hotel rooms, bathrooms, and public areas to the highest standards
* Responding professionally to guest queries and complaints
* Developing strong relationships with colleagues and contributing to a positive work environment
* Flexibility and ability to adapt to changing priorities
* A courteous and focused approach to delivering exceptional service
* Excellent teamwork and multitasking skills
* A results-driven and detail-oriented mindset
* Professional image and demeanor at all times
* Previous experience in a 4-star hotel setting is advantageous
* Superb communication and interpersonal skills