* Safety Intelligence and Safety Promotion
The Irish Aviation Authority (IAA) is seeking a dynamic and commercially astute Commercial Manager to lead and grow its international and regulatory services portfolio. This role will focus on managing and expanding commercial engagements with EASA and driving global sales of IAA’s International training courses and consultancy services.
Job requirements
Principal Duties and Responsibilities
EASA Contract Management:
Lead the commercial delivery of services under contract with the European Union Aviation Safety Agency (EASA).
Provide contract management role for IAA consultancy services subject to EASA Framework contract(s), including co-ordinating tender development and contract negotiation, management of contract delivery processes, supporting financial processes, including billing and payments.
Explore and develop other opportunities to support EASA ambitions for extension of scope for partnership agreements.
Ensure compliance with EASA commercial and contractual obligations.
Develop and maintain strong relationships with EASA and stakeholders.
International Training Courses and Consultancy:
Develop and execute a global sales strategy for IAA International’s portfolio of aviation training courses.
Identify new markets and partnerships to expand international reach for the IAA’s Consultancy services.
Maximise opportunities for IAA International to develop a continuous source of revenue and to generate profits for IAA.
Seek out and develop opportunities for IAA International to:
Expand the provision of IAAI training and consultancy services.
Expand IAA revenue generation from other sources, such as extension of Article 83Bis arrangements and commercialisation of IAA regulatory tools.
Oversee marketing, pricing, and customer engagement strategies.
Provide contract management for international training courses and consultancy work.
Develop strategies and plans to resource the delivery of IAA International training and consultancy services, using internal IAA Subject Matter Experts and external contractors as appropriate to the work programme.
General:
Represent the IAA in relevant international meetings.
Advise Divisional Manager of significant events or developments during any commercial activities.
Comply with company policies and procedures.
This job description is not exhaustive, other items may be added from time to time at the discretion of the Manager Safety Intelligence and Safety Promotion.
Skills and Qualifications
The successful candidate should have the following qualifications and skills:
Required:
Bachelor’s degree in business and/or Aviation Management, or a related field (master’s preferred).
Minimum 5 years’ experience in a commercial aviation environment.
Proven track record in sales and marketing, tender applications, contract negotiation, stakeholder management, and business development.
Experience in aviation training and/or consultancy is highly desirable
Strong leadership skills, with the ability to think strategically
Demonstrated ability to conduct meetings in an efficient and effective manner
Ability to maintain an approachable and professional profile with the industry
Ability to build and maintain relationships with internal and external stakeholders.
Ability to manage multiple contracts, prioritise tasks, and meet deadlines
Excellent written and verbal communication skills for interacting with various stakeholders.
Excellent IT skills, including the full range of O365 is a prerequisite. Ability to familiarise and become proficient with specialist software is also required.
KEY COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE
For assessment of applicants the following competency model will be used. This model reflects the changing and more complex environment in which those at this level operate. Each competency is supported by a list of key performance indicators set out below.
EFFECTIVE PERFORMANCE INDICATORS
Commercial Acumen and Contract Management
Understands and anticipates market trends, customer needs, and regulatory developments to drive commercial success.
Challenges existing processes to improve efficiency and value for money.
Maintains a strong focus on performance metrics, customer satisfaction, and revenue growth.
Utilises systems to manage client relationships, track sales pipelines, and support customer engagement strategies.
Applies contract management tools to oversee commercial agreements.
Ensures compliance with legal and regulatory standards through accurate documentation and reporting.
Leverages data analytics to inform decision-making and improve operational efficiency.
TeamLeadership
Leads and coordinates multi-disciplinary projects across regulatory, legal, and commercial functions.
Works well in a team environment to facilitate high performance, developing clear and realistic objectives and addressing any performance issues if they arise
Provides clear information and advice as to what is required of the team
Strives to develop and implement new ways of working effectively to meet objectives
Is flexible and willing to adapt, positively contributing to the implementation of change
Judgement, Analysis & Decision Making
Gathers and interprets complex data from multiple sources, including regulatory, financial, and operational domains.
Identifies key trends and implications, using sound judgment to make well-informed decisions.
Applies strategic insight to align commercial initiatives with broader organisational and regulatory goals.
Demonstrates creativity and resourcefulness in problem-solving and policy development.
Uses previous knowledge and experience to guide decisions
Makes sound decisions with a well-reasoned rationale and stands by these
Management & Delivery of Results
Takes responsibility and is accountable for the delivery of agreed objectives
Successfully manages a range of different projects and work activities at the same time
Structures and organizes their own and others work effectively. Is logical and pragmatic in approach, delivering the best possible results with the resources available.
Delegates work effectively, providing clear information and evidence as to what is required, whilst fostering accountability and ownership.
Promotes innovation and continuous improvement in service delivery and project execution.
Demonstrates enthusiasm for new developments/changing work practices and strives to implement these changes effectively
Applies appropriate systems/ processes to enable quality checking of all activities and outputs
Practices and promotes a strong focus on delivering high quality customer service, for internal and external customers
Interpersonal & Communication Skills
Communicates in a fluent, logical, and convincing manner both verbally and in writing.
Builds and maintains strong working relationships with internal and external stakeholders, including international partners such as EASA.
Encourages open and constructive dialogue, actively listens, and adapts communication style to suit different audiences.
Demonstrates diplomacy and professionalism, even in challenging or high-pressure situations.
Specialist Knowledge, Expertise and Self-Development
Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and Department/ Organisation and effectively communicates this to others
Has high levels of expertise and broad Public Sector knowledge relevant to their area of work
Focuses on self-development, striving to improve performance
SELECTION PROCESS
The Selection Process may include:
Shortlisting of candidates, based on the information contained in their application.
A competitive preliminary interview which may include a presentation.
Psychometric testing.
Work sample/role play/media exercise, and any other tests or exercises that may be deemed appropriate.
A second competitive interview which may include a presentation.
Garda Vetting
Shortlisting
The number of applications received for a position generally exceeds that required to fill the position. While a candidate may meet the eligibility requirements of the competition, if the numbers applying for the position are such that it would not be practical to interview everyone, we may decide that a smaller number will be called to the next stage of the selection process. In this respect, we provide for the employment of a shortlisting process to select a group who, based on an examination of the application forms, appear to be the most suitable for the position.
This is not to suggest that other candidates are necessarily unsuitable or incapable of undertaking the job, rather that there are some candidates, who based on their application, appear to be better qualified and/or have more relevant experience.
Application documents will be reviewed against shortlisting criteria. The shortlisting criteria may include both the essential and desirable criteria specified for the position. It is therefore in your own interest to provide a detailed and accurate account of your qualifications/ experience in your application.
REFERENCES
It would be useful if you would begin to consider names of people who would be suitable referees and that we might consult (2 names and contact details). The referees do not have to include your current employer but should be able to provide a reference for you. The referees should be able to provide relatively recent information on your performance and behaviour in a work context.
You may wish to select referees that can provide such information from different perspectives or in different work contexts. Please be assured that we will only contact referees should you come under consideration after preliminary interview stage. Please note, should you be successful at final interview, we will require a reference from your current employer prior to recommendation for appointment.
Successful candidates may be required to complete several clearance processes such as Health and Character Declaration and any other relevant checks required for the particular role.
OTHER IMPORTANT INFORMATION
The IAA will not be responsible for refunding any expenses incurred by candidates.
The admission of a person to a competition, or invitation to attend interview, or a successful result letter, is not to be taken as implying that the IAA is satisfied that such a person fulfils the requirements or is not disqualified by law from holding the position.
Prior to recommending any candidate for appointment to this position the IAA will make all such enquiries that are deemed necessary to determine the suitability of that candidate. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Should the person recommended for appointment decline, or having accepted it, relinquish it, the IAA may at its discretion, select and recommend the candidate who came second for appointment on the results of this selection process.
Applications will be treated in strict confidence. Deeming of candidature to be withdrawn - Candidates who do not attend for interview when and where required, or who do not, when requested, furnish such evidence as the IAA require in regard to any matter relevant to their candidature, will have no further claim to consideration.
Candidates' Obligations
Candidates should note that canvassing will disqualify and will result in their exclusion from the process.
Candidates must not:
knowingly or recklessly provide false information
canvass any person with or without inducements
interfere with or compromise the process in any way
In addition, where a person found guilty of an offence was or is a candidate at a recruitment process, then:
where they have not been appointed to a post, they will be disqualified as a candidate and
where they have been appointed after the recruitment process in question, they shall forfeit their appointment.
SALARY RATE
The salary will be commensurate with the experience and qualifications of the successful candidate.
PROBATIONARY PERIOD
The position is subject to a probationary period of 6 months from the date of actual commencement and is subject to the provision of satisfactory performance during that period.
HOURS OF WORK
The hours of work are 36 hours per week. Standard working hours at the IAA are:
Monday to Thursday: 9:15am to 5:30pm with 1-hour lunch break
Friday: 9:15am to 5:15pm with 1-hour lunch break
ANNUAL LEAVE
Annual Leave excluding public holidays is 28 days per annum.
PENSION
The successful candidate will on date of joining become a member of the Irish Aviation Authority pension scheme details of which will be communicated to the successful candidate on offer of appointment.
OTHER BENEFITS
Access to cycle to work scheme
Tax free Bus/ Luas/ Rail to assist with travel costs to and from work
Access to Employee Assistance Programme
Access to IAA health and wellbeing initiatives
Learning and Development opportunities
LOCATION
The IAA is based in the Times Building, 11-12 D'Olier Street, Dublin 2 near Trinity College. We are convenient to all Luas lines; several Dublin Bus routes and are about 5 minutes from Tara Street Railway Station. We are also just minutes from O’Connell Street and St. Stephen’s Green.
Hybrid working arrangements may be agreed in line with IAA Remote Working Policy.
APPLICATION
Applications must consist of the following to be considered for shortlisting:
A letter of motivation (max. two A4 pages) outlining why you wish to be considered for the post and where you believe your skills and experience meet the requirements of the position.
Complete applications including a CV and letter of motivation should be received no later than 5pm Friday 25th July 2025.
ELIGIBILITY
Candidates should note that eligibility to compete is open to citizens of the European Economic Area (EEA), Switzerland, the UK and those with an IRP with stamp 4. To qualify candidates must be citizens of the EEA, Switzerland, the UK or have an IRP with stamp 4 on the date of application.
The IAA are not in the position to offer sponsorship for this role.
The IAA is an equal opportunities employer and welcomes applications from people from diverse backgrounds and under-represented groups including ethnic minority and people with disabilities.
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